Frequently Asked Questions (FAQ)

Q: What are the payment options offered by Buttons Affair ? 
We offer a variety of payment options as below:
METHOD 1: ONLINE BANK TRANSFER & CREDIT CARD via iPay88 
METHOD 2: CREDIT CARD (Visa or Mastercard) via PayPal (for currencies other than MYR)
METHOD 3: ONLINE BANK TRANSFER (Direct bank transfer for Australian shoppers to our Bankwest account) 

... Once payment is received, orders will be shipped out the following day (there are no deliveries on Saturday & Sunday).

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Q: How secure is shopping at Buttons Affair?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than Buttons Affair. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at Buttons Affair 100% safe .
* SSL available only if you make payment through our payment gateways like Paypal & iPay88. 
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Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
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Q: I have signed up with Buttons Affair but cannot login with my password. Why?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at ask.us@buttonsaffair.com  for technical assistance.
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Q: I have a user account with Buttons Affair but forgot my password, what should I do?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with us). The password will be sent automatically to the registered email address.
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Q: I have a user account with Buttons Affair, how do I change my personal info and shipping address?
Go to My Account page, login and you can modify your account details there.
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Q: Can I buy from Buttons Affair  without creating an account?
Unfortunately, no. Once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
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Q: Where can I get the  latest news and promotions?
Just subscribe to our newsletter and you will be notified of any coming promotions, offers and news.
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Q: How can I unsubscribe from the newsletter mailing list?
You can unsubscribe by emailing us at ask.us@buttonsaffair.com with the message title Unsubscribe and we will remove your email from the mailing list.
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Q: I have received a few emails from Buttons Affair . What are Order Received, Order Processed and Order Shipped?
Order Received: This email informs you that we have received your order and will process it as soon as possible.
Order Processed: This email confirms that we have received your payment and your order has been processed.
Order Shipped: This email confirms that we have delivered/shipped the order to your shipping address.
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Q: Can I return an item after it is delivered to me?
If you are not completely satisfied with the items you purchased, simply return it within 3 days of receiving the product. You can also request for an exchange of another item that is available in our inventory. However, there are terms and conditions for this. See Refund & Exchange Policy for more details on our refund & exchange policy.
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Q: I can't find a particular product/item that I previously saw, what can I do?
Kindly send us an email at ask.us@buttonsaffair.com or fill in the enquiry form here. We will try our best to assist you or recommend you an alternative product.